Speak to a Doctor : 8882644444

Medical Queries : Ask a Doctor

Speak to Doctor : 888-264-4444

Medical Queries : Ask a Doctor

Alternacare exists to improve your healthcare experience, and we hope you’ll make great use of our service. These terms explain your rights and responsibilities when using Alternacare. If you have any questions, feel free to contact us at care@alternacare.com. Thank you so much for choosing Alternacare for your healthcare needs.

Effective Date:

The following terms and conditions constitute a legally binding agreement between you and Eros Labs Pte Ltd (“Alternacare”, “we”, or “us”), the operator of Alternacare (the “Site”) and related websites, applications, services and mobile applications provided by Alternacare and on/in which these Terms of Use is posted or referenced (collectively, the “Service”). These terms of use (the “Terms”), together with our PRIVACY POLICY (each of which are incorporated herein by reference, and collectively, this “Agreement”) govern your use of the Service, both as a non-registered user and as a registered user.


The User must be 18 years of age or older to register, use the Website/Services, or visit the Website/ Services in any manner. By registering, visiting and using the Website, you represent and warrant to Alternacare that you are 18 years of age or older, and that you have the right, authority and capacity to use the Website and the Services available through the Website, and agree to and abide by the terms and conditions mentioned herein. You also confirm that you have read and understood the terms provided in the Privacy and you agree to the terms thereof.

 The Agreement is published in compliance of, and is governed by the provisions of Singapore law, including but not limited to:


Services Provided

Alternacare provides internet resources to connect individuals with participating complementary care practitioners and health care providers listed on the Service [(the “Provider(s)” or “Healer(s)”] in real time, via live streaming video, and/or secure messaging/e-mail for providing paramedical care to patients over the Internet, as well as providing other types of administrative services and information (“Services”). All participating Providers have been independently contracted to be in the network operated by Alternacare. Alternacare does not provide any Healer's services itself and shall not be liable in any respect for services provided by Healer’s.

Use of this Site and the Services – NOT FOR EMERGENCIES

Alternacare's Site and Services are NOT FOR use for medical Emergencies or urgent situations. You should not disregard or delay to seek medical advice based on anything that appears on Alternacare’s Site. IF YOU THINK YOU HAVE AN EMERGENCY, CALL YOUR LOCAL EMERGENCY LINE, IMMEDIATELY!

Your interaction with the Providers through the Service is not intended to replace your relationship with your existing primary care physician. Alternacare is not an insurance product, nor a prescription fulfillment warehouse. Alternacare health care practitioners reserve the right to deny care for actual or potential misuse of these Services. The Services do not include the provision of medical care by Alternacare. Rather, the Services enable access to Providers who have agreed to provide para-medical care to Users using Alternacare’s Services on prior appointment and availability basis A user would have the option of booking the Services and Alternacare shall try and make reasonable efforts to arrange for a Healer within 30 minutes of such booking or otherwise a user may opt for consuting afterwards Alternacare arranges for the provision of para-medical care; it does not provide care.

Alternacare does not guarantee provision of para – medical care by the Healers. Therefore, Alternacare shall not at anytime be held responsible for the non – availability of Healers/ Providers or cancellation or rescheduling of the appointment.

These Terms of Use apply to your use of the Site and, to the extent referenced, to your registration for, subscription to, and use of the Service.

Prescription Policy

Alternacare and/or its Healers, DO NOT provide prescriptions for medication. Any recommendations provided by Healers for supplements or medicines can only be considered a non-medical recommendation and will not be eligible as prescriptions in your local pharmacies. If a recommended medication is not available, or not available over-the-counter in your local area, it is your responsibility to inform the Provider to recommend an alternative. Neither Alternacare nor the Provider is responsible for determining availability of recommended medications in your local area. Note: Alternacare Providers do not prescribe Drug Enforcement Administration (and/or similar regulatory bodies worldwide) controlled substances or scheduled medications, non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse. Further, even in the event such substances are recommended by the Provider, Alternacare is not responsible for the same in any manner.

You agree that any recommendations that you acquire from a Provider shall be solely for your personal use. You agree to fully and carefully read all provided product information and labels, and to contact the Provider or other physicians/pharmacists, if you have any questions regarding healthcare recommendations received on Alternacare.

Account Enrollment, Eligibility and Security

In order to access the Site and Services, you represent and warrant that you are at least eighteen years of age and possess the legal right and ability, on behalf of yourself, to agree to these Terms of Use, register for the Alternacare Services under your own name and to use the Alternacare Services in accordance with this Terms of Use and abide by the obligations hereunder. You agree to fully, accurately and truthfully create your Alternacare Account, including, but not limited to, your name, phone number, email and password, which becomes your Alternacare ID and credentials. Your Alternacare ID and/or credentials are personal to you and you are solely responsible for maintaining the confidentiality of your Alternacare ID and credentials, and for all activities that occur under such Alternacare ID and credentials. You agree that you shall be responsible for all the usage of your Alternacare ID and password and the loss of the same at any point of time. You agree to prohibit anyone else from using your Alternacare ID and credentials and you agree to immediately notify Alternacare of any actual or suspected unauthorized use of your Alternacare ID or credentials or other security concerns of which you become aware. 

In order to determine your compliance with these Terms of Use, we reserve the right, but not the obligation, to monitor your access to and the use of the Site and the Services. Alternacare may, in its sole discretion, refuse to provide care for actual or potential misuse of these Services, or for non-compliance with these Terms of Use. 

Fraud Prevention and Security

Alternacare may contact you by telephone, mail or email to verify your Alternacare Account information. Alternacare may request further information from you and you agree to provide such further information to ensure you have not fraudulently created your Account. If you do not provide this information in the manner requested within 14 days of the request, Alternacare reserves the right to suspend, discontinue or deny your access to and use of the Site and Services, until the information is provided by User to Alternacare as requested.

Modification to Terms of Use

Alternacare reserves the right to modify the Terms of Use periodically, for any reason, and without notice. The most current version of these Terms of Use can be accessed at any time by selecting the Terms of Use link on the bottom of the Site. Please review the Terms of Use often so you will be apprised of any changes made. Any such revision or change will be binding and effective immediately on posting of the revised Agreement or change to the service(s) on our web site. Unless we expressly note otherwise, these terms incorporate and supersede any other terms associated with the Services. Alternacare has the right to limit, suspend, discontinue or deny your access to and use of the Services at any time, and without notice, to anyone who violates these Terms of Use as Alternacare considers appropriate or necessary in its sole discretion, including but not limited to: (1) security reasons, (2) alleged or suspected breach of these Terms of Use, or (3) the protection of intellectual property.

Information Provided by You

As part of the signing up process, you are required to provide us certain personal and medical information. Additionally, it is your responsibility to update Alternacare as promptly as possible with changes to your personal and/or medical information so that all records are current, complete and accurate. At any given time, you may be notified that information may be available for your review that is considered time-sensitive, such as medical information, diagnosis, lab results, etc., to the e-mail address that you provided as a contact point. Please keep this in mind when determining which e-mail address you offer as a contact point. You are obliged to provide us the following information along with such other information as may be demanded by us from time to time for the purpose of the usage of the Site:

  • Changes in e-mail address
  • Change of phone number
  • Change of ownership of account
  • Change of credit card number
  • Change of banking information
  • Change of credit card expiration date

If at anytime, we, have reasonable grounds to suspect that the information provided by you is untrue, inaccurate or incomplete, Alternacare may in its sole discretion, discontinue the provision of the Services to you.

Electronic Medical Record

Your Alternacare Electronic Medical Record is created for you to enter, store and access your personal health information (PHI) online, including medical history, current health conditions, symptoms, complaints, allergies and medications, and for your Provider to record the results of his or her para-medical encounters with you in accordance with his or her obligations under applicable state and law with regard to creating and maintaining your record. Any information provided as part of a video, telephone and/or secure e-mail consultation becomes part of your Alternacare Record. You agree to provide accurate, current and complete information about yourself for your Alternacare Record, to periodically review and to update such information as needed to keep it accurate, current and complete. For additional information regarding use of your Alternacare Record, please see our Privacy Policy. It is your responsibility to confirm any third party information in your Alternacare Electronic Medical Record. Alternacare is not responsible for maintaining data arising from use of the Alternacare Services. Alternacare reserves the right to maintain, delete or destroy all communications and materials posted or uploaded to the Alternacare Service pursuant to its internal record retention and/or destruction policies. Please note that it is solely your physician’s obligation to use and disclose the information included in your Alternacare Electronic Medical Record in accordance with applicable state and federal law, including, without limitation, obtaining any consents or authorizations that may be required for your information to be shared with other participating providers. However, by requesting a consultation through Alternacare’s Site, you agree to disclose the contents of your complete Alternacare Electronic Medical Record to the provider who will conduct your consultation.

Information Resources (Opt-IN)

By subscribing to Alternacare’s services you are agreeing to opt into the receipt of newsletters and other information regarding common medical and health related topics or preventive care messages containing specific medical and health related information, links to other related Web sites and specific questions related to your Alternacare Record. Additionally, Alternacare makes available self-care informational services that provide general medical and health information which may or may not be relevant to you. These communications and resources are not comprehensive medical text and do not include all the potential information regarding the subject matter. These communications and resources are for general educational and informational purposes only, and should not be relied upon as a substitute for patient-specific advice, medical diagnosis and treatment or construed, directly or indirectly, as the practice of medicine or dispensing of medical services by Alternacare. Such information is not a substitute for seeing an appropriate healthcare professional for medical treatment, emergency medical services or urgent care. The information contained in these communications and resources are compiled from a variety of sources and may or may not be considered authored by Alternacare. Alternacare makes no warranty as to the content of these materials or the information contained therein, or represents or warrants that any particular drug or treatment is safe, appropriate or effective for you. If you do not wish to receive such communications, you may opt out at any time by contacting User Services.

Limitations on Use

You agree that you will not use the Service for any service that must be provided to you by your regular physician as a follow up to an in-office visit. You will not use the Site or Services in any unlawful way and/or for any unlawful purpose. You will not post or transmit a message under a false name, or use the network resources of Alternacare to impersonate another person or misrepresent authorization to act on behalf of others or Alternacare. All messages transmitted via Alternacare should correctly identify the sender. You shall not alter the attribution of origin in electronic mail messages or posting. You will not allow another person or entity to use your account, username or password to access or use the Service, or post or view comments. You will not attempt to undermine the security or integrity of computing systems or networks of Alternacare its Partners, or those accessed through or with their product, and must not attempt to gain unauthorized access or indulge in any kind of cyber related crime. You may not harvest or collect PHI about any other individual who uses the Service. You may not post or transmit any data, materials, content or information which is threatening, false, misleading, abusive, libelous, pornographic or profane, or that contains or promotes any 'virus', 'worm', 'Trojan horse', 'time bomb' or other computer programming or code that is designed or intended to damage, destroy, intercept, download, interfere, manipulate, or otherwise interrupt or expropriate the Site or the Services or Alternacare Record in any manner. You may not tamper, hack, spoof, copy, modify, or otherwise corrupt the administration, security or proper function of the Site or the Services. You will not use robots or scripts with the Site. You will not attempt to reverse engineer, reverse assemble, reverse compile, decompile, disassemble, translate or otherwise alter, defraud or create false results from any executable code, or information on or received by this Site. You agree to have anti-virus and/or anti-spyware software running that is set to override the Internet browser’s cookie setting.

You further agree that any information you provide or use on the Site, and your use of the Site or Services will not infringe or facilitate infringement on any copyright, patent, trademark, trade secret, or other proprietary, publicity, or privacy rights of any party, including such rights of third parties.

Alternacare maintains the right to delete any information provided by you that it deems in its sole discretion fraudulent, abusive, defamatory, illegal and obscene or in violation of a copyright, trademark or other intellectual property or ownership right of any other person.

All user-specific information provided by you in connection with Services shall be governed by the Alternacare Privacy Policy which can be found at www.alterna.care/privacy. As part of these terms and conditions, you acknowledge that you understand, have read and accept all terms and conditions contained within the Alternacare Privacy Policy. Alternacare reserves the right to terminate any account that does not include a valid email address on file. This email address must be stored in the profile for your account on the Alternacare system.

Operational Functionality

Alternacare reserves complete and sole discretion with respect to the operation of the Alternacare Services. Alternacare may, among other things withdraw, suspend or discontinue any functionality or feature of the Alternacare Services.  Alternacare is not responsible for transmission errors or corruption or compromise of information carried over local or interchange telecommunications carriers. Alternacare is not responsible for maintaining information arising from use of the Site or in respect of the Services. Alternacare reserves the right to maintain, delete or destroy all communications and information posted or uploaded to the Services in accordance with its internal record retention and/or destruction policies and such policies in accordance with Singapore laws.

Temporary Use License Granted

Only for the duration of being logged into your valid Alternacare account, you are hereby granted a non-exclusive, non-transferable temporary license, subject to the terms and qualifications of these Terms of Use to use the Services solely for personal, non-commercial use. The User is not granted a license or any other right to store any of the Services (including any portion of the software or documentation) on any computer or other device, or copy or otherwise use such information to create derivative works.

Intellectual Property

lternacare retains all right, title and interest in and to Alternacare, the Services and any Information, products, documentation, software or other materials on the Site, and any patent, copyright, trade secret, trademark, service mark or other intellectual property or proprietary right in any of the foregoing, except for Information on the Site licensed by Alternacare, and in that case, the license provider retains all right, title and interest therein. The information available through the Site and the Services is the property of Alternacare, or if licensed by Alternacare, the license provider.

You agree that you will not store, copy, modify, rent, lease, loan, sell, distribute, transfer, transmit, display, reverse engineer, reverse assemble, or otherwise attempt to discover any programming code or any source code used in or with the Services. You may not sell, assign, sublicense, grant a security interest in or otherwise attempt to transfer any right in the Services (which includes its software and documentation), create derivative works based on or in any manner commercially exploit the Services, in whole or in part. You agree that violations by you, any other person or entity, of these copyrights, trade secrets, patents, other intellectual property protections, or the terms of this Agreement will be prosecuted to the fullest extent of the Law in the federal and state courts located in Singapore. The final decision of whether a customer is in violation of any of these policies is at the sole discretion of Alternacare. Nothing contained on the Site should be construed as granting, by implication, estoppels, waiver or otherwise, any license or right to use any trademarks, service marks or logos displayed on the Site without the written grant thereof by Alternacare or the third party owner of such trademarks, service marks and logos. The Site may contain other proprietary notices and copyright information, the terms of which you must and agree to follow.

International Use

The Service is designed for and intended for users anywhere in the world with sufficient internet speed. However, Alternacare makes no representation that the information and services provided on the Site or through the Services are applicable to, appropriate for, or available in your local area. Alternacare is not responsible if you are accessing the Services from a territory where the content is illegal or where the medicine or practice is illegal.

Legal Notices and Disclaimers

Medical DisclaimersAlternacare makes no representation or warranty as to the content of any treatment response from any Provider. Providers are independent contractors and not employees of Alternacare. You and your Healer are solely responsible for all information and/or communication sent during a video/telephone/text message consultation or other communication. Alternacare does not guarantee that a video/telephone/text message consultation is the appropriate course of treatment for your particular health care problem. Furthermore, Alternacare is not a substitute for your primary care. You agree to contact your physician immediately should your condition change or your symptoms worsen. If you require urgent care, you should contact your local emergency services immediately.

Content DisclaimersNo information found on this Site should be relied on as professional medical advice. Nothing contained in this Site should be construed, directly or indirectly, as the practice of medicine or providing medical services by Alternacare. The information and Services provided on or through this Site are intended solely as general educational material and provide a mechanism to find and connect to a Provider who, subject to his or her professional responsibilities, may or may not provide you with para-medical care. Always seek the advice of a physician or other qualified healthcare provider concerning questions you have regarding any medical condition, and before starting, stopping or modifying any treatment or medication. Never delay obtaining medical advice or disregard medical advice because of something you have or have not read on this Site. Alternacare makes no warranties or representations as to the accuracy of the information provided on the Site, and assumes no responsibility for any consequences relating directly or indirectly to any action or inaction you take based upon the information and material on the Site. You assume the entire risk of loss in using the Site and information contained in the Site.

Furthermore, we do not provide any guarantees or warranties of any kind, whether expressed or implied, with respect to a Provider’s professional qualifications, expertise, quality of work, insurance cover or other benefits, or any other content through our services. We cannot be held liable to you or anyone else for any decision taken by you in connection with or reliance on any such content. Furthermore, we do not endorse or recommend any individual or his services accessible through the Service and the Providers are assigned to the Users mechanically based on the availability of the Provider at the time of placement of the request.

General DisclaimersYou acknowledge that your use of the Alternacare services is at your sole risk, and that you assume full responsibility for all risk associated therewith. All information, products or service contained on or provided through this website are provided "as is" and “as available” without any warranty of any kind, express or implied. To the fullest extent permissible under applicable law Alternacare and its shareholders, affiliates, directors, officers, managers, employees or other representatives (collectively, "affiliates") hereby disclaim all representations and warranties, express or implied, statutory or otherwise, including but not limited to warranties of fitness for a particular purpose, medical care, effectiveness for the disease/ problem, title, non-infringement and freedom from computer virus strains, hacking or computer/ software malfunctions. Without limiting the foregoing, Alternacare and its affiliates make no warranty as to the reliability, accuracy, timeliness, usefulness, adequacy, completeness or suitability of the Alternacare products and services provided hereunder. Alternacare makes no representations or warranties about: the satisfaction of government regulations requiring disclosure of information on prescription drug products in the User’s domicile area; or any treatment, action or application or preparation of medication based on information offered or provided through the Alternacare services.

Alternacare does not endorse the promotions, products, or services of any third parties. Alternacare does not warrant or validate the information of any third party advertisements, promotions, communications or other materials. Alternacare does not assume any responsibility or liability for the accuracy of information contained in this Site or any third party websites and the usage of the same by the User shall be on its own risk.

Further, Alternacare shall not be responsible for any damage to the User’s equipment due to any virus or other infection due to use of the Website or Services or the third party websites etc.

Service Reliability and Warranties

Alternacare makes no warranty that the Services will meet your requirements, or that the Service(s) will be uninterrupted, timely, 100% secure, or error free, or that defects, if any, will be corrected. This includes loss of data resulting from delays, and any service interruption caused by Alternacare employees. Alternacare is not responsible for transmission errors or corruption or compromise of data carried over local or interchange telecommunication carriers. Alternacare will take all necessary precautions to protect against failure of our equipment and software. The User acknowledges and agrees that temporary interruptions in service may occur, and that Alternacare shall have no liability for any claim, cost, charge, loss or expense arising from or relating to use or non – use, delay in use or any interruption of the Services. The User acknowledges and agrees that data may be lost or corrupted in connection with use of the Services. Alternacare may perform regular back-ups of all data stored, but shall have no liability to User in the event all data is lost or destroyed. User acknowledges and agrees that in the event restoration of data from backup is necessary, it may take several days to complete such restoration of data and resume operation of the Services.


You agree to release, indemnify, defend and hold harmless Alternacare, our contractors, agents, employees, officers, directors and affiliates (Affiliates) harmless from all liabilities, claims, rights, losses, causes of action, actions and suits (no matter whether in law or in equity), expenses, including attorney's fees, legal expenses, claims of third parties relating to or arising, directly or indirectly, out of or in connection with (i) your use or misuse of the Website or the Services or any information posted on the Site, (ii) your subscription, (iii) Your breach of the Terms of Use or the Privacy Policy, (iv) your relationship with any Provider, (v) the content or subject matter of or any information you provide to Alternacare, any of its Affiliates, any Provider or customer service agent, and/or (vi) any negligent or wrongful action or omission by you in the use or misuse of the Site or the Services or any information posted on the Site, including, but not limited to, infringement of third party intellectual property rights, privacy rights, or negligent or wrongful conduct. If and when, Alternacare is threatened with suit by a third party, Alternacare may seek written assurances from you concerning your promise to indemnify it; your failure to provide those assurances may be considered by us to be a breach of your Terms of Use and may result in deactivation of your Alternacare account Service(s).

Limitation of Liability

Except as prohibited by law, and without limitation:

Alternacare shall not be liable for the acts or omissions of any of the Providers or Healers.

You shall be solely and fully responsible for any damage to Alternacare and its services or any computer system, any loss of data, or any improper use or disclosure of information on the services caused by you or any person using your user name or password. Alternacare does not assume any liability arising from the failure of any telecommunications infrastructure, or the internet or for misuse of any of the advice, ideas, information, instructions, or guidelines accessed through the services.

You acknowledge and agree that Alternacare’s, its affiliates, employees, agent’s maximum aggregate liability to you, in both contract, tort or otherwise, direct or indirect, howsoever arising out of or in connection with this agreement shall be limited, for any damages, losses, fees, charges, expenses or liabilities, and shall not in any event (i) exceed the subscription price paid by you prior to the first occurrence of the subject damages, losses, fees, charges, expenses or liabilities. (ii) In the event no fees was paid or required, an amount not exceeding the liquidated sum of $100 whichever is lesser. In addition, to the maximum extent permitted by law, in no event shall Alternacare nor any of its affiliates be liable for any special, punitive, indirect, incidental or consequential damages, that result from (i) personal injury, wrongful death, loss of use, loss of profits, interruption of service or loss of data, or (ii) mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation or transmission or any failure of performance, whether or not limited to acts of god, communication failure, theft, destruction or unauthorized access to Alternacare records, programs or services, and whether in any action in warranty, contract, tort (including, but not limited to negligence or fundamental breach), or otherwise arising out of or in any way connected with the use of, or the inability to use, the Website or any service offered through the Website or any material or information contained therein, accessed through, or products purchased on this website, even if an authorized representative of Alternacare is advised of the likelihood or possibility of the same.  You agree to waive, to the fullest extent permitted by law, all laws that limit the efficacy of such indemnifications or releases.

Third Party Protection

The Indemnification and Disclaimers provisions set forth above are for the benefit of Alternacare, and its Affiliates. Each of these individuals or entities shall have the right to assert and enforce those provisions directly against you on its own behalf.

Termination and Survival

Alternacare may terminate the Services at any time, without penalty and with or without notice, if you fail to comply with any of the terms of these Terms or Use, or the intellectual property protections applicable to these Services (Defined Above). Alternacare may also seek legal prosecution of any violations of law or these Terms of Use and you agree to personal exclusive jurisdiction of the Courts of Singapore. Upon notice of termination of Services by Alternacare to you via contact e-mail to your Alternacare account and contact e-mail account provided in User's personal information, or voluntary termination of service by User, Alternacare has the right to delete all data, files, or other information that is stored in the User's account for any reason. The Indemnification, Copyright, Jurisdiction, Warranty, Network Security, Compliance with Anti-Spamming Laws and Privacy terms and conditions stated herein shall survive termination of this Agreement.

In case you do not wish to continue with your account you may contact Alternacare at care@alternacare.com and request Alternacare to delete your account and Alternacare shall delete the account from its Website within 48 hours on receipt of such request by the User. However, Alternacare reserves the right to retain such information as stated and agreed by you in the privacy policy.

Fees and Applicable Charges

You agree that you are solely responsible for all administrative fees, subscription fees and consultation fees for Services, pursuant to the schedule of subscriptions and fees set forth on the Website. If your employer or agency has arranged with Alternacare to pay the fee or any portion of the fee, or if the fee is pursuant to some other arrangement with Alternacare, that fee adjustment will be reflected in the fee that you are ultimately charged. Please check with your physician or health plan to determine if any Services are covered. As further consideration for the Services, you agree to provide certain current, complete and accurate information about them, including valid credit card information, as required by the sign-up for Services and maintain and update this information as needed, to keep it current, complete and accurate. By completing and submitting the sign-up form, you represent that the statements in their application are true and accurate. You agree that any unpaid balance due hereunder shall bear interest at the rate of 18% per annum, and that costs of collection, including Court costs and reasonable attorney fees shall be added as principal amounts to such balance. Alternacare reserves the right to modify its' pricing structure at any time and implement the new price structure at any time prior to billing you for your initial payment or for future payments due pursuant to these Terms of Use. You understand that Services may not be provided or scheduled consultations cancelled if your credit card information is inaccurate or invalid. Alternacare may charge a fee if you fail to attend, cancel or reschedule an appointment in accordance with any stated cancellation/rescheduling policy. In addition to the above, Alternacare also reserves the right to deactivate your account in the event of non – payment.

Alternacare Calendar

The calendar as seen on the Site is based on the time zone defined by you. If a user is outside of their stated time zone it is that User's responsibility, at the time of scheduling a consultation and at the time of attendance of their consultation, to accommodate for this difference. Alternacare will not refund or reschedule appointments based on an error by User based on this issue.

Force Majeure

Notwithstanding anything herein to the contrary, Alternacare shall not be liable for any losses arising out of the delay or interruption of its performances of any obligations due to any act of God, act of governmental authority, act of public enemy, war, severe weather conditions, or any third party including cancellation by Healers or any other cause beyond its control.

No Third Party Rights

Unless expressly stated in these Terms of Use or in the Privacy Policy to the contrary, nothing herein or in the Privacy Policy is intended to confer any rights or remedies under these Terms of Use or the Privacy Policy on any other persons other than you, Alternacare and its Affiliates. Nothing in these Terms of Use and the Privacy Policy is intended to relieve or discharge the obligation or liability of any third persons to any of you, Alternacare or its Affiliates, nor shall any provision give any third persons any right of subrogation or action over or against you, Alternacare or its Affiliates.


You shall not assign, transfer or delegate these Terms of Use or the Privacy Policy or any part of them without Alternacare’s prior written consent. Alternacare may freely transfer, assign or delegate all or any part of these Terms of Use and the Privacy Policy, and any rights and duties therein. These Terms of Use and Privacy Policy will be binding upon and inure to the benefit of the heirs, successors and permitted assignees of the parties.  


By accepting these Terms of Use, you acknowledge that you understand, have read, and agree to the provisions outlined in the Privacy Policy, which is incorporated herein and made part of these Terms of Use by reference.

Governing Law, Jurisdiction, and Venue

These Terms of Use and the Privacy Policy shall be governed by and construed in accordance with the laws of Singapore, without giving effect to any choice of law rules or principles. Any legal proceeding arising out of or relating to these Terms of Use or Privacy Policy shall be subject to exclusive jurisdiction of courts of Singapore. Each party consents to the jurisdiction of such court in any such civil action or legal proceeding and waives any objection to the laying of venue of any legal proceeding in such court. To the fullest extent permitted by law, each party to this Terms of Use waives its or his or her right to a jury trial with respect to any dispute or other controversy arising from hereunder or your use of or access to the Alternacare Services or website. 


Failure to exercise or delay in exercising any right hereunder, or failure to insist upon or enforce strict performance of any provision of this Terms of Use, shall not be considered waiver thereof, which can only be made in writing and signed by Alternacare. No single waiver shall be considered a continuing or permanent waiver.


The provisions of these Terms of Use are severable, and in the event any provision hereof is determined to be invalid or unenforceable, such invalidity or unenforceability shall not affect the validity or enforceability of the remaining provisions, but such provision shall be reformed, if reasonably possible, only to the extent necessary to make it enforceable.

Spam and Compliance with Anti-Spamming Laws

Alternacare has a strict zero tolerance for unsolicited bulk email, unsolicited posting to news groups or other illegal activities. You shall not use or permit any of your employees (if the user is not an individual) heirs, agents or affiliates to: market, promote or solicit Alternacare products in ways that violate Spam Control Act or such laws pertaining to controlling non-solicited marketing or any other laws of the Singapore. You shall not, infringe the rights of others, shall not distribute chain letters or unsolicited bulk electronic mail ("spamming"); propagate computer worms or viruses; use a false identity; attempt to gain unauthorized entry to any site or network; infringe copyrights, trademarks, or other intellectual property rights. You further agree to comply with law applicable in Singapore concerning the transmission of technical data and other regulated materials via the Worldwide Web. You agree to indemnify and hold Alternacare and its Affiliates harmless for any and all acts found or suspected to be in violation hereof. You shall indemnify and hold Alternacare and its Affiliates harmless against and from losses, damages, costs, and reasonable attorneys' fees, if any, incurred in defending and/or resolving any suits brought against Alternacare or any of its Affiliates, by anyone arising out of an alleged violation of any anti-spamming rules, regulations, laws, statutes, and the like. Your account will be terminated for any of the above infractions.


Alternacare may provide notice by e-mail to the e-mail address you provided during the registration, by a general notice on the Alternacare Web site. You may give notice of any information to Alternacare at any time via electronic mail to support@alterna.care.

Entire Agreement

These Terms of Use, together with any Alternacare rules or policies referred to herein, represent the entire agreement between you and Alternacare concerning the subject matter hereof, and supersede all prior understandings, whether written or oral, concerning such subject matter. Alternacare may modify this Terms of Use as set forth above.

Comments, Suggestions and Submissions 

Alternacare welcomes comments, suggestions and submissions by its Users. Any comments, suggestions and submissions made by Users, including but not limited to, messages, notes, feedback, artwork, communications, computer code or creative materials provided to Alternacare shall become the exclusive property of Alternacare. At the time the comment, suggestion, and/or submission is made it shall act as a full assignment to Alternacare of all rights whatsoever (copyright, patentability, and intellectual property). Alternacare shall have the right to use said comment, suggestion, and/or submission as its own for all legal purposes including but not limited to reproduction, disclosure, publishing, distribution and the like without any compensation to User. This section shall not include any personal information submitted by User in their Electronic Medical Record. Please submit comments and suggestions to User Service at the address or email provided in the Notice Section above.

Alternacare Professional Ethical Principles include: 

  • Respect of Patient rights and responsibilities
  • Respect of the Healer - patient relationship
  • Use of licensed health care professionals
  • Adherence to professional code of ethics
  • Implementation of Patient- Safety Continuous Quality Management Principles

copyright 2017. Alternacare. All rights reserved